Untitled Document

John Steven Saul	Staff Lab Coordinator
Davies House 101B	(973)408-3146
36 Madison Avenue BC COMPCEN Madsion,NJ 07940	Jsaul@drew.edu

Education

B.A. in Biology	1995-1999
Drew University	Madison, NJ

Professional Background

Staff Lab Coordinator	January, 2002- Present
Drew University	Madison, NJ
Managed a lab dedicated to providing specialized resources to University staff. Hired, trained and supervised several student employees to help run the lab. Assisted staff members with specialized projects. Developed specific training classes for staff needs.

Software Support Specialist	June, 1999 - January, 2002
Drew University	Madison, NJ
Provided Tier 2 technical support to the University community Developed and implemented training for the student helpdesk. Created and maintained computer configurations distributed to the University staff/students. Project leader for Beacon, a web based trouble tracking and asset management software written using Perl, mod_perl, Oracle, and Flash.

Skills

Troubleshooting Novell Netware Client, WordPerfect Suite, and Office XP, on a Win98/WinXP platform
Employee Training and Management
Project Management
Macromedia Web Authoring Platform
Web development with Perl, PHP, HTML, and JavaScript
MySQL DBA
Training design and implementation
Databse design and development with Access and SQL Server

Distinctions

Paper published by ACM/SIGUCCS	October 2000
Helpdesk.drew.edu: Home-Growing a Helpdesk Solution Using Open Source Technology

Presenter at ACM/SIGUCS Fall Users Conference	October 30,200
Presented paper on development ideas and open-source technology.